I am a user researcher with a passion for finding and eliminating all of the little things that just make life harder than it needs to be. I love figuring out what makes people tick and learning how they do whatever it is they do.
My Persona
Excuse the small sample size.
About Me
Education
Lehigh Univerity - BS Psychology & BA Cognitive Science
Carnegie Mellon - Masters in Human Computer Interaction
Work Experience
I have spent over a decade improving user experience at companies such as ADP, Samsung, and Audible.
Roles and Responsibilities
- Amplify the voice of the user
- Foster an environment of empathy
- Develop and execute mixed methods research plans
- Conduct one-on-one interviews
- Lead Design Thinking workshops and Concept Sprints
- Facilitate focus groups
- Create, distribute, and analyze quantitative surveys
- Summarize and present findings to project stakeholders
- Establish and track product usability benchmarks and baselines
Research Skill Set
- User persona creation
- Journey mapping
- Usability testing
- Card sorting exercises
- Think-aloud studies
- Click tests
- Survey design
- Heuristic evaluations
Favorite Tools
- UserZoom
- Miro
- Qualtrics
- Figma
- InVision
Motivators
- Giving users a better experience
- Ensuring my team prioritizes the most impactful things
- Learning the broader context behind how products are used
Additional Info
When I'm off the clock you can find me skating for Dirty Jersey Roller Derby. If you're in town come watch a bout!